Connecting the Dots - for Engineers (CTD)
Marijkestraat 1, 2202 TW Noordwijk, the Netherlands
Chamber of Commerce (KvK): 96865636
VAT number: NL200515433B01
Email: info@ctd-for-engineers.com

Last updated: 10 August 2026

These terms apply to the services and products provided by Connecting the Dots - for Engineers (CTD). CTD provides practical business skills training, incompany training, coaching, workshops, online sessions and digital learning products for engineers, technical professionals and technical companies.

1. Definitions

In these terms:

• CTD, we, us or our means Connecting the Dots - for Engineers.

• Client means the natural person or legal entity entering into an agreement with CTD.

• Business Client means a Client acting in the course of a profession or business.

• Consumer means a natural person acting outside a profession or business.

• Participant means a person taking part in a training, coaching session, workshop, programme or digital product, whether or not that person is also the Client.

• Services means training, incompany training, workshops, coaching, consultancy, online sessions and related services supplied by CTD.

• Digital Products means online courses, recordings, templates, tools, workbooks, downloads and other digital content supplied by CTD.

• Agreement means the agreement between CTD and the Client, including the accepted proposal, order confirmation or checkout information and these terms.

2. Application of these terms

2.1 These terms apply to every offer, proposal, order and Agreement with CTD.

2.2 Any purchasing or other terms used by the Client are excluded unless CTD has expressly accepted them in writing.

2.3 If an accepted proposal, order confirmation or product-specific condition conflicts with these terms, the product-specific written agreement takes priority.

2.4 If a provision is invalid or unenforceable, the remaining provisions continue to apply. CTD and the Client will replace the affected provision with a valid provision that reflects its purpose as closely as possible.

3. Offers and formation of the Agreement

3.1 Offers and proposals are non-binding unless they state otherwise. A proposal is valid for the period shown in it. If no period is stated, it is valid for 30 days.

3.2 An Agreement is formed when:

• the Client accepts a proposal or order confirmation in writing;

• CTD confirms an order or registration; or

• the Client completes an online purchase and receives confirmation.

3.3 Descriptions of Services and Digital Products are prepared carefully. Minor differences that do not materially affect their use or quality do not entitle the Client to cancel the Agreement.

3.4 CTD may refuse an assignment or registration when it is not a suitable fit, creates a conflict of interest or cannot reasonably be delivered.

4. Prices and taxes

4.1 Prices for Business Clients are exclusive of VAT unless expressly stated otherwise. Prices for Consumers are shown inclusive of VAT where required by law.

4.2 Agreed travel, accommodation, venue, catering, licence or other third-party costs may be charged separately if stated in the proposal or agreed in advance.

4.3 CTD may change its prices for future offers. A price change does not affect an Agreement already formed, unless the Agreement expressly permits an adjustment for a later renewal or additional work.

5. Payment

5.1 The Client must pay within 14 days of the invoice date, unless the proposal, invoice or checkout states a different term. CTD may require full or partial payment before delivery.

5.2 Online purchases may be processed through Mollie or another payment method stated at checkout.

5.3 If instalment payments are offered, the Client remains responsible for the full agreed price. An instalment plan does not create a right to cancel the remaining payments.

5.4 If payment is late, CTD may suspend access, preparation or delivery after giving reasonable notice. This does not remove the Client's payment obligation.

5.5 A Consumer will first receive the legally required payment reminder and opportunity to pay. After that period, statutory interest and lawful collection costs may be charged.

5.6 A Business Client that fails to pay on time owes statutory commercial interest and reasonable extrajudicial collection costs, without prejudice to CTD's other rights.

6. Delivery and changes

6.1 CTD delivers the Services with professional care and on a best-efforts basis. Dates and planning are binding only when expressly agreed as firm deadlines.

6.2 CTD may make reasonable changes to the content, order, format, trainer, platform or materials when needed to maintain quality or continuity. CTD will not materially reduce the agreed value of the Service.

6.3 CTD may use qualified employees or subcontractors to deliver part of the Agreement while remaining responsible for the agreed delivery.

6.4 If information, access, decisions or cooperation from the Client are delayed, CTD may adjust the planning and charge reasonable additional work or costs caused by that delay.

7. Incompany training and workshops

7.1 The Client is responsible for providing an appropriate venue, functioning equipment, access and any agreed participant information on time, unless CTD has agreed to arrange these.

7.2 The agreed fee is based on the scope, format, location and participant number in the proposal. Material changes may require a revised fee and planning.

7.3 If the Client cancels an incompany training or workshop:

• more than 30 calendar days before the agreed start: no cancellation fee, except non-recoverable third-party costs and work already performed;

• 15 to 30 calendar days before the agreed start: 50% of the agreed fee, plus non-recoverable third-party costs;

• fewer than 15 calendar days before the agreed start or in case of non-attendance: 100% of the agreed fee.

7.4 At the Client's request, CTD may agree once to move the session to a new date. Rescheduling depends on availability and may involve reasonable additional preparation, travel, venue or third-party costs. A new date must normally take place within six months.

7.5 Replacing a Participant is permitted if CTD is informed before the session and the replacement is suitable for the programme.

8. Coaching and individual live sessions

8.1 Coaching and live sessions must be used within the period stated in the offer. If no period is stated, sessions must be used within 12 months of purchase.

8.2 The Participant may reschedule an individual session without charge by giving at least 48 hours' notice. A session cancelled or moved later, or missed without notice, counts as used. CTD may make an exception in case of demonstrable emergency or serious circumstances.

8.3 If CTD must move a session, CTD will offer a reasonable alternative date. If no reasonable alternative is possible, the Client receives a refund for the undelivered session.

9. Digital Products and access

9.1 Access is personal and limited to the number of users or Participants purchased. Login details and materials may not be shared outside that group.

9.2 The access period is stated on the sales page, proposal or order confirmation. If no period is stated, access is provided for at least 12 months from delivery, subject to platform availability and the continuation of the product.

9.3 The Client is responsible for suitable internet access, equipment and software.

9.4 CTD aims to keep its learning environment available but cannot guarantee uninterrupted access. Maintenance, security incidents and failures of third-party systems may cause temporary interruptions. CTD will take reasonable steps to restore access.

9.5 CTD may suspend or terminate access if the Client or Participant shares access without permission, infringes intellectual property rights, disrupts the learning environment or fails to pay. Where reasonable, CTD will first give notice and an opportunity to remedy the breach.

10. Consumer right of withdrawal

10.1 A Consumer entering into a distance or off-premises Agreement generally has a statutory 14-day withdrawal period, unless a legal exception applies.

10.2 If a Consumer asks CTD to start providing a Service during the withdrawal period, CTD may request express consent. If the Consumer then withdraws before the Service is fully performed, the Consumer may owe a proportionate amount for the part already supplied.

10.3 For Digital Products supplied immediately without a physical carrier, the Consumer loses the right of withdrawal only after giving prior express consent to immediate delivery and acknowledging that this causes the right of withdrawal to be lost. CTD will confirm this on a durable medium.

10.4 Merely logging in, downloading a product or joining a session does not by itself replace the legally required prior consent and acknowledgement.

10.5 A Consumer can exercise the right of withdrawal by sending an unambiguous statement to info@ctd-for-engineers.com. CTD will refund amounts due under the law within 14 days after receiving a valid withdrawal notice, using the original payment method unless otherwise agreed.

10.6 This article does not apply to a Business Client.

11. Cancellation or termination by CTD

11.1 CTD may cancel or move a session due to illness, insufficient enrolment, safety concerns or another circumstance that reasonably prevents delivery. CTD will offer a replacement date or an equivalent alternative where possible.

11.2 If CTD permanently cancels an undelivered Service and no suitable alternative is accepted, CTD will refund the fee for the undelivered part. CTD is not liable for indirect costs such as the Client's travel, lost time or loss of revenue, except where mandatory law provides otherwise.

11.3 Either party may terminate the Agreement for a material breach if the other party fails to remedy that breach within a reasonable written period. Immediate termination is permitted where remediation cannot reasonably be expected, including fraud, serious misconduct or a serious infringement of intellectual property or confidentiality.

12. Participant conduct and safe learning environment

12.1 Participants must behave professionally and respectfully and follow reasonable instructions concerning safety, confidentiality and participation.

12.2 CTD may remove a Participant whose conduct is unsafe, discriminatory, seriously disruptive or unlawful. No refund is due if removal results from the Participant's serious misconduct.

12.3 The Client remains responsible for the conduct of Participants it registers.

13. Client responsibilities and results

13.1 The Client and Participants are responsible for providing accurate information, attending prepared, making their own professional decisions and applying the material appropriately in their organisation and project context.

13.2 CTD provides practical education, training and support. Results depend on the Participant, the organisation, implementation and circumstances outside CTD's control. CTD does not guarantee a specific commercial, career, project or financial result.

13.3 Materials and discussions are general educational information and do not replace legal, tax, financial, medical, engineering certification or other regulated professional advice.

14. Intellectual property

14.1 All intellectual property rights in CTD's methods, frameworks, slides, recordings, templates, tools, workbooks, text, video, audio and other materials remain with CTD or its licensors.

14.2 After full payment, the Client and authorised Participants receive a limited, non-exclusive, non-transferable right to use the materials internally for their own work and learning during the agreed access period.

14.3 Unless CTD agrees otherwise in writing, the Client and Participants may not copy, publish, sell, sublicense, upload, train an AI model on, commercially reuse, teach from or distribute the materials, or make them available to unauthorised third parties.

14.4 The Client may use completed templates and outputs in its ordinary internal business operations, but may not offer CTD's underlying materials or methodology as its own product or training.

14.5 Nothing in these terms prevents a Participant from using skills, knowledge and experience retained in memory in their normal work.

15. Confidentiality and recordings

15.1 Both parties will keep confidential information received through the Agreement confidential and use it only for the purpose for which it was provided. This duty does not apply to information that is public, lawfully obtained from another source or required to be disclosed by law.

15.2 Participants must respect the confidentiality of examples, cases and contributions shared by other Participants.

15.3 CTD records a Zoom or Microsoft Teams session only after Participants have been informed in advance and, where required, have given valid consent. The purpose, access and retention period are explained before recording.

15.4 A Client or Participant may not record a session without prior written permission from CTD and the other identifiable Participants.

15.5 Personal data is processed in accordance with CTD's Privacy and Cookie Policy.

16. Liability

16.1 CTD is liable only for direct loss caused by an attributable failure to perform the Agreement, subject to this article and mandatory law.

16.2 For Business Clients, CTD is not liable for indirect or consequential loss, including loss of profit, revenue, savings, data, opportunity, production, project delay or reputational damage.

16.3 For Business Clients, CTD's total liability is limited to the amount paid under the part of the Agreement giving rise to the claim, with a maximum equal to the amount paid in the 12 months before the event. If CTD's business liability insurance pays a higher amount for the claim, liability is limited to the amount actually paid by the insurer plus the applicable deductible.

16.4 The limitations do not apply to loss caused intentionally or by deliberate recklessness of CTD's management, or where limitation is prohibited by mandatory law.

16.5 The Client must notify CTD of a claim in writing as soon as reasonably possible and provide CTD a reasonable opportunity to investigate and, where possible, remedy the issue.

17. Force majeure

17.1 Neither party is liable for delay or failure caused by circumstances beyond its reasonable control. These may include illness, government measures, transport disruption, power or internet failure, cyber incidents, platform outages, fire, extreme weather, labour disputes and failures of essential suppliers.

17.2 The affected party will inform the other party and take reasonable steps to limit the impact. Obligations are suspended for the duration of the force majeure event.

17.3 If force majeure continues for more than 60 days and substantial performance remains impossible, either party may terminate the affected part of the Agreement in writing. The Client remains liable for Services already delivered and committed non-recoverable costs.

18. Complaints

18.1 Complaints should be sent to info@ctd-for-engineers.com as soon as possible and should describe the issue clearly.

18.2 CTD aims to acknowledge a complaint within five business days and provide a substantive response within 14 days. If more time is needed, CTD will explain why and indicate the expected response date.

18.3 A complaint does not suspend a payment obligation unless mandatory law provides otherwise or CTD agrees this in writing.

19. Applicable law and disputes

19.1 Dutch law applies to the Agreement.

19.2 The parties will first try to resolve a dispute through direct consultation.

19.3 Disputes with a Business Client will be submitted to the competent court in the district where CTD is established, unless mandatory law requires another court.

19.4 A Consumer retains all rights concerning the competent court and mandatory consumer protection under applicable law, including any mandatory protection in the Consumer's country of residence.

20. Changes to these terms

20.1 CTD may update these terms for future Agreements.

20.2 For an ongoing Agreement, a material change applies only after reasonable prior notice and only where the Agreement or law permits it. If a change materially disadvantages a Consumer, the Consumer retains any rights provided by mandatory law.